Testimonials

6 days from getting in touch with Karyn from the agency to property being under contract!
Am living in Australia and made the decision to sell my property here in Gisborne. With tickets booked I figured it was going to be a working holiday, doing some maintenance and cleaning up the house ready to go to market, so how it actually panned out exceeded all my expectations for the trip. My father actually suggested Karyn to me as he had dealt with Karyn previously, I was a bit hesitant as I didn't think I was ready to talk to a real estate agent just yet and was kinda dreading the whole daunting process of selling a house but decided to pick up the phone and had an appointment with Karyn the following day. This is when things just seemed to go into streamline mode. Karyn was friendly, organised ,well informed and bought a really positive approach to the table which gave me a bit more faith in the whole process. The next day it was being marketed and put out there for potential buyers. The following few days there was a sign installed out front and constant flow of private showings that Karyn and the agency team had lined up using there resources and marketing skills.I was informed daily by Karyn about the progress and kept in the loop of any changes or potential offers. On that Friday I found myself in The Agency office, offer on the table, having a beer � and house now under contract. I am happy to say back in Aus , house sold, drama free ,job done all thanks to Karyn and her efficiency, energy and effort. Thanks Karyn.

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Highly recommended!
Bronwyn was fantastic to deal with during the purchase of our house. We had a relatively short turnaround time between viewing and purchasing at auction and Bronwyn was a great help with prompt replies to our queries and arranging viewings throughout the week. We are so happy with our new home and the purchasing experience went so smoothly - Highly recommended!
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Jenny made it all so easy!
From my initial contact to viewing and putting in an offer, Jenny was a great friendly support. She made the whole process easy. Thanks Jenny
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Shannon's experience selling Certainly counts .
Karyn was very good at her job
Good knowledge and professional this was a very easy agent to work with.
Friendly and helpful.
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Professional, knowledgable and helpful service.
Shannon was really easy to work with, has a warm personality and I felt very comfortable working with her throughout the somewhat lengthy sale period.
The house I bought was in probate, Shannon was transparent about the process, kept me updated and was always responsive to my queries.
Thanks also to Bronwyn and the team for providing some options and solutions to a tricky situation, we got there in the end.

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Bronwyn achieved a great result for us. She was very professional and a pleasure to work with.
Bronwyn made the sale process very easy for us. She had sound, accurate knowledge of both the market and the potential pool of purchasers and she gave us really good advice at every stage. She and her staff were always respectful and friendly and they kept us informed of progress at every stage.

Bronwyn and her staff were very professional in the way that they dealt with us and there were effective systems for dealing with one of the vendors living in a different city. There was also a tenant living in our property and they did a good job of marketing the property and working with the tenant to ensure that potential purchasers could view the property.

We have no hesitation in recommending Bronwyn and The Agency to anyone wanting to sell a property.

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Dressed to perfection!
Karyn made selling our house such an enjoyable and exciting process. She is so passionate about what she does and her endless positivity was so wonderful. She dressed the house and made it absolutely beautiful!
Her communication was excellent, we always new what was happening and what the next steps were. Thanks for everything!
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Helpful agent
Straightforward through sale process. Very helpful when I accidentally left an item in the property after settlement, really appreciate it
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Excellent in every way
Great comunication and down to earth people skills.
Very Pleasant .
Done a great job .

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Very Professional and great Service
Shannon thank you so much for all your hard work , Very professional, great to deal with , very honest .I appreciate your responsiveness and communication throughout the process. You are part of an awesome team.

great result
Bronwyn and Sarah were great to work with.
Very pleased with the outcome, we were able to purchase a smaller house
we wanted.
Thank U both,
Also very happy to get the grocery voucher for month of July.
K & H

thank u both
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Amazing service
Shannon is awesome! So patient and helpful, especially with such a long settlement. We didn’t feel rushed and so grateful to her and the vendor for holding our section for us.
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Team Sharyn
Another successful campaign with Shannon & Karyn. These two are everything you want in an agent. Exceptional service. Communication was on point. Outstanding results.

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Awesome experience
Bronwyn and Kaela were awesome to work with. They kept us informed and got us the best price in a slow market. Many thanks to them and her team for their services.
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Person centred, passionate and positivity are Sarah's hallmarks.
Sarah is passionate about her work consistently demonstrating warmth, positivity and accessibility ..... she is Customer focused and respectful of both the buyer and the vendor having also an excellent local knowledge of the Gisborne District.
I enjoyed my Home Buying experience with Sarah whose atitude took the stress out of a challenging experience , and through which I am now grateful to have a lovely home.
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Shannon's experience selling Certainly counts .
Shannon is an" amazing enthusiastic" person. she made the journey of selling the house very positive, even when "we'' wondered if it was all going ok. it has been a great outcome hopefully the next stage for us will be as positive. Dealing with Shannon and Karyn was fantastic The Agency is lucky to have two lovely ladies with good enthusiasm and communication skills. we wish them well for the future Thankyou Linda and Richard
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Great to have had Bronwyn as our real estate agent.
Bronwyn was great to deal with. Friendly and professional. We appreciated her insight and expertise on the Wainui / Okitu market. She made selling our house easy for us, removing any extra pressures.

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Salesman plus!!!
Jake was fantastic in helping us sell our home. Jake and the team at The Agency(Bronwyn Kay) were committed to giving us the best experience possible. They were professional yet personable, using there local knowledge and experience to help us through the process. It was a painless and pleasurable experience and would recommend anyone looking to sell or buy to give them a go. Gr8 job we were very happy�!
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Great Result!
Bronwyn’s experience & professionalism were apparent at all stages of the sale.
We were given good advice & received timely and clear communication throughout the sale process. We enjoyed Bronwyn’s warm and friendly manner and felt that she and her team were always willing to go the extra distance for us. Importantly, we got an excellent result.
We would definitely recommend Bronwyn as an agent extraordinaire!
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Exceptional Agent
Karyn is an exceptional Agent with a wealth of knowledge of the Gisborne region. We recently purchased our new home with Karyn, and was impressed with her outstanding efficiency and communication throughout our purchase. Highly recommended Karyn and the Agency if you’re thinking about buying or selling property!
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Easy going
Shannon was lovely to deal with. Great at keeping us informed during the buying process. Honest & quick to respond. Thank you for all your help!
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Above and beyond
Jenny has been very helpful with our purchase. She has reached out to tell us about up and coming property that matched what we were looking for. She has be patient and very accommodating with the purchase of our new home, communicating at all hours and making sure everything is convenient to us. We have a baby and have been so grateful for her flexibility around nap times. Jenny has given us space to make decisions and has been lots of fun along the way. We are so excited to move into our new house.
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First home buyer
Perfect purchase, Bronwyn was amazing from start to finish. I felt so lucky that my offer was accepted on this property as I never thought I would get it. This was all down to Bronwyn. I am forever grateful for what she has done for me and I would highly recommend her to anyone who was looking to sell or buy a property.
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Great experience, great result!
Once again Bron and The Agency have helped us along the journey of selling a property and we have had an amazing outcome! Thanks to the team for creating such a great process, most appreciated.

Absolutely Amazing!
Bronwyn Kay knew about the housing market throughout the whole process. She is very professional and her clear communication was exceptional. We recommend her and The Agency to anyone who wants to sell their house. We were very happy with the Auction price we sold our house for. Words cannot express how much we appreciated Bronwyn Kay and her team. Thank You!

Helpful & positive with smiles
Karyn is a super star, full of energy, smiles & positivity.. Nothing is a problem, very professional and solution focussed, thanks so much Karen xxx.
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Agent who knows the local area
Shannon did an excellent job in negotiating and with her contacts and knowledge of the area
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Easy and effective
It was a pleasure to have a agent so informing and punctual with all the information available. It made my experience as easy as it could be and she went above and beyond to help out! I appreciate it alot!
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A great outcome
From the first conversation I found Bronwyn a pleasure to work with. She was there every step of the way in a supportive but professional manner.
You felt like she had your back. She was awesome .Thank you.
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Always great to deal with
This is our third time buying through Shannon, and each time she has been easy and professional to deal with. She always keeps us informed and is available to answer any questions we have. We always enjoy working with Shannon and recommend her to people looking to buy or sell.

Kaela was the young gun, who was honest, open and friendly who answered all my questions.
My Experience: I was amazed at how quickly we went through each step of the process from viewing the home to buying the home in 5 weeks.
Market Knowledge: Kaela was up to play with her Market knowledge, which helped us immensely as she walked us through every step. We went with both her recommendations in the Mortgage Broker-Mandy and Lawyer-Alexander.
Communication:Kaela was very thorough with her comms with us and provided informative and clear details in regards to vendor, contracts, recommendations , viewings etc. Professionalism: Kaela is an absolute professional. Tino pai!!
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Show me the money
Shannon & Karyn were a pleasure to work with. Great campaign strategy that proved to get an awesome result. Highly recommended!!
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One in a million
Absolutely love dealing with Jenny. This is my second time selling with her and there is no one else I would choose. Her communication, education, honesty and support is amazing and her dedication to me as a client and to getting the best for me is beyond measure! Jenny you’re a star! I can’t thank you enough.
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Always present
We were very far apart but it was like we were together face to face during this Winter period, Karyn never let us down.
Hard working lady, and the first priority was talking to us thru not what we want to hear.
Really super helpful.
Thanks You �
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Great Agent
Great agent thats active and worked really hard to sell our property. She is professional and knows the market.
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EXPERIENCE!
From the start Jake delivered promptly - In no way through the process I felt pushed into a pitchy sales deal, Honest in his professional opinion and delivered as promised.
I had Numerous appraisals from different companies and Jake exceeded the rest.

I Guess that comes with experience!

Top Lady, definitely recommend her
We appreciated the extra effort Shannon made with us, 3 way communication is not easy but she achieved it with a smile and positive attitude always
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Bronwyn has vision
Market knowledge ok but it was an unpredictable market so possibly overpredicted price range. Certainly had a feel for the property and knew how to enhance its character
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Shannon is very honest, good with people, highly attentive agent
It is our pleasure to recommend Shannon for any individual or family looking to buy or sell real estate.
Shannon is very honest, good with people, highly attentive agent, almost as if we were her only customers, although we know that was not the case.
Throughout the whole process of selling our property, we were kept well informed at all times, especially in the current turbulent market situation.
We are pleased to recommend Shannon to anyone looking to buy or sell a home.
She will be our first choice in real estate agents.

Five Star
Jenny and the Agency were recommended to me through friends and I had heard of their reputation. Jenny maintained regular contact throughout the sale process, with feedback after open homes, Jenny stuck with it and got a great result. I would recommend Jenny and the Agency, they're good.

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Honest communication
Fantastic communication and a very professional and pleasant manner.
Nothing was too much trouble and the negotiations were handled very amicably
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Top-tier service!
Karen's genuine care and effort made selling our home an easy experience. Her attention to detail and regular feedback exceeded our expectations.
Highly recommended!
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Great knowledge of the property to be auctioned, good communication and a very professional attitude was apparent from the start. I was very happy to deal with Shannon through the whole process.
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Brilliant!
Sarah was honest and upfront. Her property knowledge is current and relevant for the area we are purchasing in. Couldn’t have asked for a better agent!
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Awesome experience with Jenny
Jenny is a very patient and a lovely person to deal with regarding her job as an agent and the way she handled the process. Although things looked bleak there for a while Jenny never gave up she supported me throughout this stressful time to the bitter end and now I can say I will recommend her to any one wanting to sell or buy property
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Excellent
We left it up to Bronwyn who secured us a good outcome in such a short time.
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Awesome �
Jenny is a fabulous person. Her bubbly personality always helps calm nerves. She constantly goes above and beyond to help and her knowledge of the market is right on point. If you're buying or selling go see Jenny at the agency. � %
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Great agent
I recently purchased a property with the help of Jake Stevens, i Found this agent to be professional, approachable with an honest and helpful attitude.
Thank you
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Little trooper
Jake went over & beyond to sell our property in challenging circumstances & come out on top, big ups to the entire team at the Agency, awesome lot to deal with & wouldn’t hesitate to use their services again, made life easier for us & a great outcome, bravo Jake & team, big thumbs up ��
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So pleased with the service we received for our recent home purchase
We are so pleased with the service we received from The Agency for our recent home purchase. Home buying can be such a difficult process, Bronwyn was fantastic every step of the way.
From multiple viewings to helping us negotiate an ideal contract, Bronwyn was always available throughout the whole process.
It was a smooth and successful process. We highly recommend the Agency to anyone looking for excellent real estate services!
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Awesome Service
Working with Bronwyn Kay was easy and the outcome was what I would have expected from someone of her level of professionalism. On time meetings, well organized, professional efficient staff. I would highly recommend Bronwyn and her team.
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Absolutely the best agent
Jake was such an awesome agent to deal with. He had excellent market knowledge and was very good at matching me with the right potential properties. He had such speady response times, always keeping me, up to date! This made the whole proccess very smooth. Jake was very professional at all times.
Highly recommend Jake Stevens from the Agency ! A+++

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Great job!
Karyn from The Agency was instrumental in the sale of our home, and we couldn't be more happier with the results. Her expertise in the local market and guidance throughout the process was invaluable.

Karyn was always available and kept us informed every step of the way.
We felt she listened to our needs and preferences and her personalised approach made us feel like a valued client.

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Job done for house sale
Was a good result for a tough job
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Unique Personality is how we would describe Shannon.
Her level of professionalism is amazing, but without been overwhelming. She has a great sense of humor, which together with her level of experience, helps getting through the maze of selling a house can be. We both felt totally at ease have The Agency sell dad's house. So with that been said, we would highly recommend Shannon and the team for any of your real estate enquiries.
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I found the staff helpful and professional, excellent communication
I found the Agency a excellent company to deal with Liz and Glen are very professional good comunication with the new tenants and my self. I would use their services again.
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Exceptional and you wont regret it!
Shannon was a real gem! She sold our house for us and she highlighted the best features of the house and had a great understanding of the local market. From the start to finish, she was an easy person to communicate and work with, responsive and attentive. She gave us great insights, expert information and her honest feedback, which helped us make informed decisions throughout the process. She was friendly and we felt comfortable discussing our expectations with her. We highly recommend Shannon and you wont regret it! Thank you Shannon and we appreciate it.
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Amazing salesperson
Shannon has gone above and beyond to find the right house for me,I couldn't ask for better care and service.I have no hesitation in recommending Shannon whether you are buying or selling,she has an easy personality,great to communicate with,friendly and honest.
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Full of knowledge and professional
Bronwyn was brilliant, full of knowledge regarding the home and the whole buying process. Her communication was always professional, punctual, and honest. A real estate agent you can trust. Thank you so much we are so happy with our new home!!
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Off market
Shannon and Sarah were great . We were looking to sell off market and at a premium market price. She matched us with the perfect buyer with one viewing and no open homes at a price greater than what we were hoping to pay .
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Very good knowledge and communication
Very good experience with buying our second home , highly experienced seller and very knowledgeable with the ever changing housing market
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Just "Amazing"
Jenny was just the best agent we could have asked for. She went above and beyond and could not of made selling
our house any easier. Helpful; friendly; professional; communicative the list goes on. Thank you so much Jenny for making our house selling a breeze.
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A job well done!
Bronwyn was a pleasure to work with, she was extremely friendly and personable.
I had the utmost confidence in her at all times and she kept us informed of all goings on.
When it came to the crunch she again proved her worth not only in selling but helping us to achieve our future property moving forward. Great job, well done.

 Bronwyn knows her business and made us feel completely at ease during the whole selling process. Selling and buying can be such an incredibly stressful time, but her assurance and experience facilitated a smooth transaction. We wouldn't have trusted anyone else in Gisborne with the sale of our house - we can't recommend her highly enough.

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Great communication
Karyn kept us well informed in all aspects, and guided us through the process. She also went out of her way to help with anything extra if needed. She has been very professional, friendly and helpful and kept us up to date with the market.
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Simply the Best Forget the Rest!
From the moment we met Bronwyn we knew we had found the right agent. When she made the statement "I will get you top dollar" it was not some glib remark, it was a call to action that simply rang true! ...and then very quickly that result of top dollar happened. We followed, to the letter, every suggestion Bronwyn made, and then actioned her advice..... What a star! We are very, very happy with the result, and for the guidance along the way.
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Very good service
Very professional, kind, helpful, honest,would recommend Jenny to others.
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Great service
Exceptional market knowledge and clear communication as always. Very professional and would use again.

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It was excellent
Shannon is really responsibility and good communication with the clients.
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The extra mile
Karyn and Shannon did a wonderful job helping us to purchase this house! They thought outside the box and I think everyone was so happy with the result! Thankyou so so much :)
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Awesome experience
Bronwyn and Kaela were awesome to work with. They kept us informed and got us the best price in a slow market. Many thanks to them and her team for their services.
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Great communicator
We found Karyn to be hard working, an excellent communicator, and extremely helpful. In helping us to sell our home, Karyn was a pragmatic and thorough agent. She helped us to get a sense of where the market was, so we had realistic expectations. She saved us significant cost in advising us whether to proceed with work on the house depending on whether it would actually add value to the sale price.

I would highly recommend Karyn to anyone looking to sell.
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EXPERIENCE!

From the start Jake delivered promptly - In no way through the process I felt pushed into a pitchy sales deal, Honest in his professional opinion and delivered as promised.

I had Numerous appraisals from different companies and Jake exceeded the rest.

I Guess that comes with experience!

Great outcome
We asked Brownyn to help with the sale of my father's home. It was a big decision for him to make as it was his home for 30 plus years. Brownyn was kind and respectful and gave us expert advice to make the whole thing less stressful. We have ended up with a good outcome which might not have been possible without her knowledge and expertise.
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Anazing service
With Vicki as my Property Manager, I have experienced exceptional service, characterized by swift responses and efficient resolution of problems and tasks requiring attention. Thank you Vicki
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Supportive and thoughtful
Karyn helped maintain optimism and was very supportive in coordinating extra tasks to help with the successful sale of Mum's house. She was thoughtful in guiding us through a sales process that Mum could be comfortable with.
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Amazing service
We appreciate all the hard and quick work from the Team at The Agency. Everything happened smoothly and we couldn’t be more grateful. A special mention to Sarah at The Agency who was always keen to show us what was on the market.
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Helpful and professional
Karyn was responsive to our request to view properties and quickly made arrangements for viewing. Her friendly manner and professionalism made buying an enjoyable experience.
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Great experience
Very helpful and caring when buying the house and very supportive throughout the process.
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Always great to work with!
Karyn gave us a very good result with out recent house sale!
Excellent communication and guidance throughout the process
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Amazing and seamless process selling
Karyn was an amazing agent she had a pool of buyers ready and always took active action to sell the property.

100% result driven and effective. She is both realistic with purchasers and sellers with price.
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Karyn and Shannon
I listed my property with Karyn and Shannon from the Agency, they had excellent property knowledge of my area, i was travelling overseas the day after listing and while i was away they quickly prepared the house for photographs and proceeded with marketing and open homes, they kept me fully updated with progress and obtained an offer very early in the sales process, they kept everything simple and easy while i was away.
I would definitely recommend them to anyone looking for their expertise and high level of service A+
Many thanks to you both.
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Great service
Bronwyn was warm, professional and capable during the selling process. Bringing many people through and keeping us updated with great communication.
This resulted in a good positive outcome at auction.
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Professional 
Shannon was helpful, pleasent and professional, with good advice and service.This was the least troublesome sale I have ever had.

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Awesome customer service
Shannon went above and beyond to assist us in securing our property
we were very happy with the process and would recommend her to anyone either buying or selling

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Excellent professional service
Jenny provided our family with excellent service, was reliable, provided excellent communication and delivered results! Can't thank Jenny enough!
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Very impressed
It has been great experience with The agency Team. Glen who view as the property has give me very professional and valuable advice .
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Jake is committed to assisting both vendor and purchaser. He will take the extra mile to assist. l
My experience was a challenging one with the lendor. Having Jake supporting us, was encouraging us to not give up. Confident having him in our corner.
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Good service nice to deal with.
Good knowledge. Professional and cheerful service
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Great Agent.
Works very hard for the sale.
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Excellent experience
It was a great experience selling with Shannon. Her communication throughout the process and openness was excellent. We also felt it was a was a real joint effort from all the team at The Agency.
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Outstanding service. The total professional.
Jake was approachable without pressure, gave sound advice based on his many years of experience in selling real estate; and achieved a selling price much higher than I expected. Jake really was the total professional, and I highly recommend him to anyone considering buying or selling real estate.
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Brilliant Agent
Jenny went above and beyond in assisting me in purchasing my property! It was a long and, at times, arduous journey but Jenny was there every step of the way supporting, guiding and making sure it all went through. Totally honest and 100% reliable, I wouldn't hesitate to recommend Jenny to anyone wanting to enter the real estate market.
A huge and heartfelt thank you Jenny for making it all happen. You are totally brilliant at what you do!
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Couldn't be easier
Shannon took all the hard work out of selling our investment property and sorted out the few issues that raise their head in every transaction proactively and with no hassle at all on our end. Highly recommended!
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Very professional and help full with all aspects of the deal...

Very fast sale.
Bronwyn was very professional in the way she conducted herself in the selling of our property. Very through in the way she explained how going to auction works. The sale happened very fast and sold prior to auction. We were very grateful for the fast outcome. Would definitely consider using Bronwyn again in the future, very lovely person to work with.
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Experience with Shannon Sheridan.
Shannon is absolutely amazing.. I would refer her to anyone and I feel I have gained a best friend.. She has gone above and beyond with helping me sell my house. I also live out of Gisborne and she went the extra mile with helping me keep an eye on the house.. Thanks Shannon.

Knowledgeable
Vicki, being our property manager,
has been practical and knowledgeable. Arrangements to ensure compliance were made and our house was tenanted efficiently. We are looking forward to working together going forward. Thank you Vicki.
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Kaela is the Best!
Kaela is everything I could have asked for. It was a process finding the right house, with the right price, in the right location. But she listened to me, and really gave great advice and showed me the best homes that fit what I was looking for.
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Impeccable service!
Shannon is exceptionally personable. She listened to us intently when we described what we were looking for and showed us nothing but that. Within no time we had signed the dotted lime for our dream home! I look forward to any and all further dealings. Would 100% recommend �
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Jenny is a happy, friendly woman who always communicated clearly with me
I found Jenny to be very thorough and professional. Details were addressed, I was kept up to date with emailed reports and feedback. Jenny listened to my needs and a successful sale was achieved in a short amount of time, with a better outcome than even expected. No complaints from me.
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Dedicated, Professional, and Highly Recommended
Bronwyn Kay was the epitome of professionalism and dedication, making the sale of our home a seamless experience. The no-stress approach—combined with unmatched expertise and a personal touch—truly set her apart. We wholeheartedly recommend Bronwyn Kay to anyone looking for a helpful and trustworthy real estate agent who makes all the difference!"
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Thank you Karyn!
Karyn has been fabulous through all stages of selling my house. Right from the initial market appraisal she has offered advice, listened to my needs and implemented a great marketing strategy. Karyn and Shannon both worked hard to ensure my property was viewed by potential buyers and I was kept well informed throughout this process. The Agency offered the best value for money in terms of marketing costs and commission, and selling by auction was the highlight of the marketing campaign. Thank you so much Karyn, you have been friendly, professional, and knowledgeable and have achieved a wonderful end result for the sale of my house.

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Dream come true
Before looking at this property Jake knew the wishlist for our next family home. His first comment was "I think you guys are going to love this home" and he was absolutely spot on. He didn't push properties on us, rather he kept an eye out for the property that would tick our box's. He went above and beyond to secure it for us and even when my nerves got the best of me he reassured us not to give up hope on his ability to make it happen! And sure enough, he got us across the line!! If you haven't had the pleasure of working with Jake I highly recommend you give this guy a call. He'll far exceed your expectations of an agent!

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Very good market knowledge and professional throughout the process
Bronwyn was very accommodating with all our questions and talking us through the process. It was made very easy
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Very patient
Karen was very patient with me and always remained professional during our stressful time selling our house
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Have had the most amazing first home purchase experience
Jake’s been incredibly helpful on my first home journey, I checked out two houses with him that both I was really interested in, and one of them was “the one”! He had a lot of information on the properties, sent me all the documentation (via email) I might need or want to look at for any of the properties I viewed, and also provided me emails with other options that I may be interested in looking at. He’s friendly and easygoing which made my experience a lot calmer than it normally would have been. It being my first home, I was obviously in the deep end a little bit as I’m not hugely experienced yet, but he made everything so easy for me that I didn’t need to stress much at all because of his help. Wonderful experience with Jake and I hope to deal with him again in the future when I’m buying house #2!!
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Great experience
Even though we weren’t expecting to purchase a house at this time
Karyn made the purchasing from an auction so easy and almost non stressful (stressful being the bidding only). Karyn kept us fully informed of everything to do with the auctioning process and that is why we decided to let her list our home we own now, As we are very confident that she will look after us exceptionally well
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Excellent Agent

Karyn is great with communication and always works hard to find us buyers. Would always recommend her to others!

Best Agent
In our first home buyer journey, from very first day to till last step, we able to do it because of Karyn. Very helpful, experienced. Help us to make our decision.
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I found the staff helpful and professional, excellent communication
I found the Agency a excellent company to deal with Liz and Glen are very professional good comunication with the new tenants and my self. I would use their services again.
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Positive, Efficient, and Communicative!
It was such a pleasure and joy to work alongside Jenny in the sale of our property. Jenny was constantly in communication with updates, and really helpful support and advice. Thanks to Jenny and her knowledge and openness, my journey in selling our property was such a positive one. I will be using Jenny in my next Sale coming up because I know that the job will be done and that I am working alongside a professional and kind-hearted real estate agent! HIGHLY RECOMMENDED :-)
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Outstanding Agent
From the moment we started the home selling process, Karyn demonstrated an unparalleled level of professionalism, expertise, and dedication.

Karyn possesses an in-depth knowledge of the local real estate market, which was invaluable in helping us sell our home. She listened attentively and her keen eye for detail and commitment made the entire process smooth and efficient.

Throughout negotiations, Karyn exhibited excellent communication skills and a strategic approach. Karyn’s responsiveness to our questions and concerns was truly commendable.

What really impressed us about Karyn was her unwavering commitment to providing outstanding customer service. The professionalism, integrity, and dedication to her clients are second to none.

Thanks Karyn!
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Excellent and strongly recommended Agent
Excellent and strongly Recommended! She found us the perfect home within our budget. They made the buying process very smooth and helped me understand what was happening every step of the way.
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Excellent
I’m incredibly pleased with the service I received from The Agency for my home purchase. Home buying process can be daunting, but Agent Jenny was fantastic every step of the way. From finding potential properties to helping me negotiate an ideal contract, they were always available and communicated how each part of the whole process would move forward. They also profoundly understood the housing market in my area, which allowed us to get an incredible deal that was about my expectations.

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Positive Experience
Karyn was so amazing to deal with. She went the extra mile to help us into our 1st home, communication was excellent, and answered all the questions we had that helped us feel confident going forward and she's lovely to deal with. Thank you Karyn and the Team at "The agency" �
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Swift Selling with Knowledge
Bronwyn your professional ease and sound knowledge in the process of selling has been appreciated. The journey from the decision to sell to being sold was done smoothly and in remarkable time- thank you.
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Shannon really cares
Shannon goes above and beyond in doing things the right way and really cares about getting a good outcome for everybody involved.
Great communication and very professional, highly recommended.
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No substitute for experience
There’s no question that Bronwyn is one of the best in the industry. We’ve transacted with BK many times over the years and her no BS approach is refreshing, and a pleasure to work with.

Let’s face it, you’re spending a potentially life changing amount of money, and the agent that you work with is critical in assisting you to make that decision. Bronwyn has an uncanny ability to match people with property, and all the while giving you all the information that you need to know, and nothing that you don’t.

We wouldn’t hesitate in using BK again.
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Super Amazing
Karyn was amazing from our first viewing to our 2nd viewing
This little cottage had been totally renovated with lovely finishings.
She was very transparent and open with us.
We had some conditions which were accepted and our offer went unconditional.
Karyn went out of her way to make sure our washing machine was all hooked up by a plumber at no extra cost.
She was actively communicating with us and I can’t highly recommend her enough.
Thank you Karyn for making our home purchase as first home buyers an enjoyable experience �
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Excellent
A positive outcome . Very professional young woman . Keep on keeping on .
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Very helpful in our purchase
It's important when buying a property to be able to trust the agent you are dealing with. Of course, the real estate agent is working for the vendor but we found Bronwyn to be fair and realistic in our negotiations, and very helpful since the deal was sealed arranging access when we needed it and getting answers to our various queries promptly.
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Exceptional Service from Start to Finish
Jenny went above and beyond to address any questions or concerns we had, and her expertise and knowledge helped us navigate every step with confidence. Her encouragement and push to keep moving forward were invaluable. Thank you Jenny for being an exceptional real estate agent.
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Made the process super easy
From first contact with Jake, and throughout the entire process from open home, to check ins, and giving us guidance through the buying process he has been awesome, really friendly, always quick to respond and action anything we needed. Highly recommend him for your selling and buying purposes. Definitely made what had been stressful with other agents a smooth and easy process with buying our first home.
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Absolute pleasure to deal with, thanks Jen!
Highly recommend the team at The Agency, very knowledgeable and professional!
Swiftest sale ever!!
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Fantastic to deal with

Bronwyn Kay is genuinely such a lovely caring person and an absolute pleasure to deal with. Her professional approach to real estate is outstanding and with Bronwyn, everything is either black or white. She has a great understanding of the local market and went beyond our expectations when selling our property. She was very professional and her communication skills were excellent. We highly recommend Bronwyn and the team at The Agency to anyone wanting to sell or purchase a property at Wainui Beach or in the general Gisborne area.

You won’t be disappointed.

Fast and the fearless
Jake was really helpful in navigating the whirlwind house purchase that is now my latest love. Great communication and organisation throughout. Jake was dedicated to ensuring a happy outcome for all which we really appreciated.
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Awesome experience with Jenny
Jenny is a very patient and a lovely person to deal with regarding her job as an agent and the way she handled the process. Although things looked bleak there for a while Jenny never gave up she supported me throughout this stressful time to the bitter end and now I can say I will recommend her to any one wanting to sell or buy property
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Jenny the Superstar
She knows the market well. Very good at communication and honest.
She came through the door as Jenny and now she is our “Jenny Aunty ". Words won’t be enough to express our feelings, she is simply superb.
I recommend her 110%.

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Went the extra mile
Jake was great to deal with. He was always honest and up front and gave us options. We had Jake under the pump to sell as we had an offer on another house.... he delivered. Would highly recommend Jake to sell your home. We can't thank you enough Jake. Amazing outcome.
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Very professional. Great communicator. Worked hard to find a buyer.

Jake was very professional throughout the sale process; advised of all options to promote and market my property without being pushy on any option. Jake followed any lead or inquiry to ascertain if there might be a serious buyer involved. All documentation was fully completed to protect all parties. Jake was very good dealing with my tenant, keeping them relaxed and cooperative throughout the viewing and selling processes. I'm very glad that I chose Jake as my agent and will engage him again when selling a property.

Best Agent
From the very start, Kaela believed in us and our vision, and her unwavering support and guidance made all the difference in our journey to becoming homeowners. Her constant communication and regular check-ins kept us informed and at ease throughout the whole process. We can't recommend Kayla Jane enough!
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FULL COMPLEMENT
Bronwyn introduced us to the property when it was first listed. Having never lived in suburbia I had a few reservations but after viewing and Bronnie taking us, by request to several more viewings, we realised this was the property for us in every way. Bronwyns local knowledge and expertise
ensured we secured the property without any fuss.
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Wonderful Experience
Bronwyn was an absolute pleasure to work with on the purchase of a home. Her extensive experience shows. She was helpful, open and clear in her communication, with a great sense of humour. All of which is greatly appreciated in what can be a very stressful process.
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Always upbeat
Sarah consistently kept in contact with us regarding available properties and listened to our feedback on different options.
Sarah was always enthusiastic and her warm and bubbly personality made her great to deal with.

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VERY happy
Hi Shannon was a very personable, couldn't do enough,for us as she sold us our new house. Can happily recommend her for her very approachable professional manner.
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SOLD IN A DAY
We recently had the pleasure of selling our property in Gisborne We approached Karyn to see if she could act as our Agent. Karyn was extremely knowledgeable on our area and a sales plan presented Wheels were moved amazingly fast, with a resultant sale in a day.

We found Karyn not only extremely professional but also very approachable and understanding to our situation.

Would 100% recommend Karyn to anyone looking to list (or purchase) a property.
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Helpful, kind, fair, friendly and reliable
This is the second time to sell my property with Jenny.
With her help and expertise, the property was sold with a satisfying price.
She gave me good advises and managed whole the selling process smoothly.
If you need a helpful, kind, fair and reliable agent, she is the one.
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Thanks Shannon!
Shannon came recommended to us and did not disappoint. She was very approachable, genuinely friendly and super responsive. We're very happy with our new home and we're glad Shannon helped us secure it. We would definitely recommend Shannon to other home buyers.

I wish to extend my appreciation to Glen, for the fabulous service he has provided in meeting my accommodation expectations. His friendly, personable demeanour and strong desire to assist with my request simply complimented his professional and empathetic attitude. Thank you so much, Glen. I appreciate you!

Most understanding of marketing conditions
Bronwyn kept in touch frequently and made occasional suggestions when neede
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Easy purchase
Very satisfying purchase of property with good explanation of all details of house, nothing was missed out and was presented in a very warm and professional manner.
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Professional and Efficient!
Bronwyn was instrumental in the quick sale of our property.
We were initially unsure whether to renovate and rent or to sell as is, we asked Bronwyn if she could find us someone who wanted a bit of a project, and didn’t want to spend too long on the market we would sell.
She certainly delivered. As soon as we gave her to go ahead, she took people though and an offer was accepted right away.
Always professional and with efficient communication made working with Bronwyn a great experience.
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Unbelievable
Sarah was very helpful and to the point as well as being knowledgeable and understanding about the selling of our property a very big thank you Sarah for selling our home for a breathtaking price Joe and Shirley.
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Always first class!!

The team at The Agency are a fabulous unit!!

Always on hand to help out; they made it very easy for us to purchase our house.  

Very respectful of sellers needs too..which made the whole process smooth and uncoplicated.

Thank you again!!

Positive amzing Agent
This was our first home purchase, and it didn't come at a good time for us, but Jake Stevens, hands down has been such an amazing agent. He kept the process simple and talked us through all the steps. He had great professionalism and manner that made us feel comfortable in our purchase.
I highly recommend Jake to anyone; he takes the stress out of buying or selling a home. I will look forward to hopefully doing business again in the future.
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JUST THE BEST
We have found Bronwyn Kay an exemplary agent in every measure and she is on your side not just gunning for a quick sale. From start to finish every step was was fulfilled in a professional manner and we just sat back, put up our feet and left everything to Bronwyn and her team who provided a very satisfactory result. You cannot go better.
Peter & Madeline Lewis
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Great communication easy to deal with and easy to understand.
I chose jenny to sell my house through a tough market. She was very professional and knew what she was doing. I felt comfortable and understood the whole way through the process as she was very thorough and explained how to put it on the market the right way for me to get the best out come in the sale. I was impressed on how easy she was to contact and to communicate with swift action to get any problem that came up sorted asap. It made selling my house a walk in the park thank you very much again Jenny Virtue
Highly recommend to anyone that's wanting a smooth experience in selling there house!
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Extremely Helpful
Karyn was amazing and worked tirelessly in finding my first home. Very accommodating and nothing was a problem. I’m so grateful to have had her help. Highly recommend Karyn if you’re looking for an agent who really cares and works hard for her clients.
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Pleasant & professional
Very helpfull with good marketing and working with the buyer to secure a sale for us in challenging market
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Down to earth and approachable
We found Shannon honest and approachable, which made the entire sales process less stressful and less time consuming. Shannon kept us informed through every step and was always available with any queries. Would recommend Shannon's supportive and down to earth approach to anyone seeking a quick, less stressful process.
All the best and thanks again
George & Anita Vaotuua
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Smooth buying experience
We bought a house through Bronwyn and the whole process was great. When looking at the property, making an offer, and thought the purchase we had all our questions answered and issues resolved with minimal hassle. Will definitely use her services again if we ever decide to sell.

They communication and professionalism was the best I have seen.
Vicki and staff were great with knowledge of the market and communication skills was out the gate with professionalism top of the line. Very happy to deal with them again.
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Karyn Nailed it getting the buyer on our first open home ..
We have sold six houses in 57 yrs. but the experience Karyn and Shannon brought to us was amazing and made the experience, great. very positive enthusiastic and reassuring We would recommend the Agency, especially Shannon and Karyn. Thankyou girls Linda and Richard Mann
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Karyn did a fantastic job in securing an excellent price for my house.
Karyn's energy and enthusiasm matched her professional and positive attitude.
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very sufficient
Very well presented and easy to work with.

Thank you very much
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Outstanding
Very easy to deal with, very efficient selling the house and very easy communication. Couldn’t have asked for an easier experience being the first time selling a house.

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CHOOSE ANOTHER AGENT AT YOUR PERIL !
Bronwyn Kay is a consummate professional.
I have dealt with many agents over the years, and I have bought, and rented, and sold with her. She listens, promises, and delivers with total professionalism and integrity. These same qualities are apparent with everyone she has employed in her team at The Agency. Her knowledge, experience and skills are of the highest order, and I am confident in recommending that anyone utilising her expert reliable and flexible problem-solving skills as a top realtor will be better for the experience.
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Thank you Jake for your expertise in real estate
Jake was very enthusiastic as well as factual with his knowledge of the property I purchased. When you’re considering selling your property Jake will look after you. A pleasant young man to deal with.
Diane Ritchie
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Professional
Jake is approachable & has good local knowledge without any pushy sales pitch. Enthusiastic appraisal from him & the whole team. He answered our first time vendor questions promptly, helping us through the whole process.
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A very friendly and professional agent
Shannon was accessible, she answered phone calls and emails. She was very friendly with excellent communication skills.
Shannon was professional she scheduled appointments for me to view houses and was there to meet me on time. She also looked for similar listings in my price range.
Shannon was there to let in the building inspector and took my building issues to the vendor and made sure these were sorted out for me.
Thank you Shannon for the easygoing experience.
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Professionalism
Karyn has shown a great sense of professionalism and knowledge with regards to salesmanship. She was very helpful and always accommodating whenever we want to view to property.
We would strongly recommend her to anyone wanting to purchase a property.
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A pleasure to deal with
Sarah has been great to deal with and very helpful throughout this process. She has been very accommodating with answering our questions and arranging access to the house after purchase for tradies etc. I would definitely recommend Sarah if you want someone professional, responsive and easy to deal with!
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Went extra mile
Karyn worked hard to get the successful sale of my property, and kept in good communication throughout
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Excellent knowledge
Very trustworthy and is always up to date on market values.
Goes that extra mile to make sure clients have a trouble free experience,wether buying or selling
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Nothing but the best!!
From the day we met with Jenny to the day we sold we found her to be very honest, hardworking and a pleasure to work with, we were more than impressed with the way Jenny communicated information and updates throughout the process. We would highly recommend Jenny to anyone and everyone buying or selling property.
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An absolute pleasure
Karyn has been superb. The communication from start to finish has been exceptional as she worked tirelessly to achieve the best possible outcome in a tough market. The sale required a degree of haste, she understood the urgency of my situation, and to that end even assisted me to sell household furniture, etc. Honestly, I couldn't have asked for anything more. She is a credit to The Agency and I have no hesitation in recommending Karyn (and I will). Thank you Karyn.
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Great experience
Thank you Jenny for a great experience in finding a home for me and enabling me to return home.
Always available to assist.
Jenny acquainted me with the process which kept me in touch with progress all along the way..
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Jake Stevens has sold 2 houses for us in the last 8 years.
On both occasions he has been very Professional. Always willing to help. We like the way he kept us informed regularly of any developments.
We would recommend him.

evelopments
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The Ultimate Professional
Great comm’s very accessible and responsive. Very professional and sharing of her knowledge of the real estate market. Honest and transparent whilst working hard for us as the seller. Greatly appreciated having Shannon particularly as the sole agent.
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155a Rutene Road.
On passing my father's home, Jenny placed a business card in the door.
I keep the card until I was ready to sell my dad's home.
I called Jenny to arrange a listing through The Agency.
The process was seamless, and the Opened Homes were well managed.
The Sale was completed with a successful outcome.
The effort was greatly appreciated.
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Lizzie manages our property in Gisborne and has made everything a breeze for us.
She has a thorough understanding of the needs from both tenants and landlords' perspective and always offers options and advice which we trust completely.

Lizzie is lovely to deal with and nothing is a problem, we feel very lucky to have found her.

An excellent agent
I enjoyed spending time with Sarah. She is enthusiastic and goes the extra mile to search for the house just right for you.
Thank you Sarah
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Sarah did a fantastic job selling my mothers place and achieving a higher price than was expected.She dealt with my mother with real care and respect and we thank her for that. Communication was excellent every step of the way and delt with all the complexities in the sale brilliantly.

I would highly recommend Sarah to anyone.

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Great first time selling
Great experience with selling our first home , very knowledgeable and down to earth service
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Best estate agent I have ever encountered
Bronwyn is excellent. She has gone over and above the norm to get my property sold. She is extremely efficient, knowledgeable and dedicated. I was leaving NZ and it was so wonderful to get the sale through so soon, as it helps a lot with me settling and buying here in the UK.

Bronwyn was on the ball all the time, and did not spare any effort or time to get this sale done. It is so refreshing to have had this experience with her.
And most of all, she is a wonderful, kind and considerate person, whom I came trust and like a lot very quickly.

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Jake was Excellent
All said in the REVIEW HEADLINE
Jake has a great friendly helpfull nature , goes all the way to help and satisfy his clients from start to finish.
Id recommend Jake as in the TOP BRACKET for his Job Dealing with customers and as a great guy peoples person. Jake always follows up to make sure his client is happy and keeps us informed.
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Sale of Gisborne Residential Property
My wife and I were totally impressed with all that Jenny undertook. Her knowledge of the industry combined with her dedication to the task is very impressive. I would recommend Jenny to all sellers and would not hesitate to engage her for any future sales.
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To whom it may concern,

 For the past six years Glen Rickard has had responsibility for overseeing the management of our property in Gisborne New Zealand, until its recent sale.

 We would highly recommend Glen as a property manager and have nothing but high praise for the way he undertook this role.

Glen was always very professional. He ensured that we were fully informed of matters relating to our property. We were regularly sent updates and photos and informed immediately of any maintenance issues. He was happy to organise people to deal with maintenance and was very prompt and efficient in dealing with any problems that needed attention.

Glen has excellent communication skills and his emails were often followed up by a call to ensure we were kept updated. This was not always easy for him as we had a five hour time difference where we were living in Australia. This often meant calls outside Glens working hours. 

Glen was also very good at keeping the lines of communication open between the tenants and ourselves which resulted in all parties I believe feeling valued and listened to. Resulting in a harmonious working relationship.

He is an excellent property manager whom we believe goes above and beyond what is expected.

Wilcannia, NSW, Australia 

Amazing,..
Absolutely loved workinp with Shannon.
Kept things simple helped anyway she could even after the deal she keeps in contact and makes sure everythings ok. The best to deal with would recommend to all.

Knowledgeable, comunicative, and professional!
Jenny was so easy to work with and she knew what I wanted and needed as a seller. My priority was to sell and that is exactly what happened! Jenny always made sure my needs were met, and felt so comfortable and safe working aongside her in the sale of my whare. Would highly recommend!
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Persistent and patient!
Bronwyn is truly a Wainui legend! She is a class act that knows the market inside and out. She patiently negotiated the terms of our purchase and we are grateful for the outcome. Thank you Bronwyn!
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Fantastic to deal with
Bronwyn Kay is genuinely such a lovely caring person and an absolute pleasure to deal with. Her professional approach to real estate is outstanding and with Bronwyn, everything is either black or white. She has a great understanding of the local market and went beyond our expectations when selling our property. She was very professional and her communication skills were excellent. We highly recommend Bronwyn and the team at The Agency to anyone wanting to sell or purchase a property at Wainui Beach or in the general Gisborne area. You won’t be disappointed.

Excellent Communication, Knowledge and Trustworthy Actions
On first meeting Shannon I instinctively felt I could trust her and that has born itself out to be true.
Any questions I had about the mysterious real estate market, Shannon was able to comprehensively answer, and also, offered information packages as back-up too.
I found Shannons advice very helpful, and I followed her advice which I found helped me through the process - selling a home I very much love.
I found the marketing of my property to be professional, well presented and not only a dedicated Agent, but also dedicated office support where everyone knew exactly what to do.
One day the for sale sign was randomly knocked over, I called The Agency and that day it was up and resecured - never to be knocked over again.
Not only is Shannon a well versed Real Estate Agent, but she also acts as a mentor for Agents newer to the business, and the quality and professionalism of the Agencys' younger Agents impressed me - all details were well and legally covered - with back up from Shannon.
I have been treated respectfully and fairly throughout, all viewers feedback of the property was presented to me, wether good or bad and on that basis I could make the decisions I needed for my life going forward.
I have no hesitation recommending Shannon and The Agency, and hope to find Agents of similar calibre in the Town I'm now moving to.
Thank you Shannon, Kaela and all at the Agency.

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Professional and Efficient.
Thank you Karen for your assistance with our property purchase. We really appreciated your excellent communication and quick responses as we gathered information on this property.
Many thanks again.
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Thanks Kaela
Kaela was a hardworking real estate agent who provided prompt support throughout the selling process. She made sure everything went smoothly and we appreciated her efforts.
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We recommend Jenny to others to get the job done.
When your looking for that special Real Estate Agent look no further than Jenny & the Team. Best experience from day one.
Our first Initial meeting with Jenny we were totally blown away, by her professionalism, motivation &steering us in the right direction.
We were always kept in formed with weekly reports. Jenny is top notch keep doing what you love doing Jenny cause your so so good at it.
Nga mihi mahana

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Great Support
Karyn is great at understanding your needs and helping to find the right property. I was unsuccessful at bidding on a house at auction and Karyn worked hard to connect me with other properties that would suit my needs and timeframe. It was really helpful to have someone looking out for my circumstances.
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We couldn’t have done this without Shannon's expert guidance!
From the very beginning of our journey, Shannon's guidance and support were nothing short of exceptional. She expertly navigated us through every stage of the process, from providing a thorough market valuation to managing the marketing and open homes. Her availability and advice were always spot-on, and she truly went above and beyond during the negotiation process.

Shannon's deep knowledge, professionalism, and outstanding communication make her an invaluable real estate agent. We highly recommend her to anyone seeking a dedicated and skilled professional to handle their real estate needs.
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Great market knowledge
Jenny is a wonderful agent. She listened to my needs and only showed me houses that had potential for my personal needs. Never pushy, and always very professional.
I would highly recommend her to anyone wanting to buy or sell their property
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Professional and friendly
I was immediately put as ease when agreeing to list my house and impressed with her friendly but professional attitude and attention to detail, I was thrilled with a speedy sale
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Thanks Jenny
Jenny was an effective and dedicated real estate agent who guided us through the selling process with expertise. She was always responsive and we appreciated her hard work.
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Fantastic to deal with
Sarah has been an absolute gem to work with, always prompt in her communication with us throughout the process of looking at properties, helping us find one that is a magic fit for us. Her approachable manner, friendly smile and professionalism is second to none.
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Great market knowledge
Jenny is a warm, friendly and enthusiastic agent.
She communicates well, with honesty and goes the extra mile
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Good communication and updates on our property.
Bronwyn helped us sell our home in which proved to be a very tough market. We were kept informed with weekly reports with who had interest in our home and the marketing sites showing online interest. I would recommend Bronwyn if you are looking at selling or renting as she has put together a great team.
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Great experience
Jake was very good to deal with when buying our property 28 Mary street. Jake always kept us up to date often with progress on our purchase and always made sure we were being well looked after. We will definitely recommend him to other people and strongly consider him in any of our future real estate experiences
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Pulled a rabbit from the hat!
Jake has always sold our whanau homes so it was a no-brainer going with him again. This time might have topped the rest as he managed to sell our home before auction allowing us to purchase our dream family home. We are so grateful for his ongoing authentic caring self always going above and beyond.

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Exceptional Services !
I had the pleasure of working with Karyn as my agent, and I couldn't be more pleased with the experience. Karyn demonstrated a level of professionalism, expertise, and dedication that made the entire home-buying process seamless and actually think about the buyers.
From the initial meeting to closing day, Karyn was attentive and responsive to my inquiries, and always went the extra mile to ensure the the process goes well.
Highly recommend Karyn to anyone in search of property in Gisborne.

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Amazing agent
Shannon made selling our property such an easy experience. She is very knowledgeable, flexible, and kept us informed the entire time. She went the extra mile to get our property sold in an uncertain market. We can’t recommend her enough.
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